For the attention of  Mr. Lee Sheridan

Dear Lee

Re. The Swan Hotel, Newby Bridge, Cumbria. LA12 8NB

Following the extensive redesign of the bathrooms in our executive suites in October 2009 and more recently the refit to 28 deluxe rooms now nearing completion at the hotel we have an outstanding transformation to which we are all thankful.

Wet Projects have been a pleasure to have on board and have fulfilled the great vision and high expectations the directors had for the remodelling of the hotel.

As you are aware, I personally oversee all these works and understand the tight deadlines we have challenged you with and all throughout the continuous daily operations of a hotel during October /November you have had the up most respect without inconveniencing our guests.

The current project of 28 complete bathrooms is nearing completion and is looking remarkably well, our owners visited site earlier this week and were delighted with the finished rooms on the top floor.

I would like to take this opportunity to thank you for the excellent service and quality of work undertaken and for your attention to detail together with the aftercare with the remedial works.

It is important to have positive feedback,  as nowadays we only ever appear to hear from the disappointed customers and clients and felt you should be personally aware of the commendable professional service that we have experienced from you yourself and the whole of your team on site and their support from the staff at your head office.

 We are extremely pleased with the new look Swan Hotel and look forward to working with you again soon as we continue with our improvements throughout the hotel.

Yours sincerely,

For The Swan Hotel

Ian A. Calder

Development Director