WORLD CLASS SERVICE MD VISITS THE VENUE

Howard Raynor, Managing Director of World Class Service Ltd, a leading UK provider of customer service and service related performance solutions for the hospitality and lifestyle industry visited The Venue last week. Howard, who has an illustrious career that spans roles as CEO of The Bridgewater Hall and Urbis as well as other high profile senior management roles, was so impressed with what he saw that the very same day he wrote a great blog about it.

In the blog, Howard says,

“When I ran venues it was all too easy to become ‘building blind’ - I was unable to see what new customers see because I saw it every day, "practice makes mindless" as the saying goes. What The Venue does is provide some bright ideas in real physical settings. You would think in this day and age when you can survey Wallpaper, Coolhunter, Trendwatch and the like from your favourite screen that there would be no place for an physical think-tank like this. Yet, as Neil Guest proved to me today, you would be wrong. Seeing and touching is inspiring; understanding how materials feel and look together in multiple colourways made me think. The new layouts made me think about what's possible and what's next.”

Said Neil Guest, MD of The Venue,

“Howard’s breadth of experience of our industry and reputation in the sector is phenomenal and we were delighted to welcome him to The Venue for a visit and show him our Phase II plans. “

To read more link to Howard’s blog here:

http://howardraynor.blogspot.com/2010/02/inspiration-from-oldham.html